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STUDYSQUARE

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Website privacy policy

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This website is operated by STUDYSQUARE. The privacy of our users is extremely important to us and therefore we encourage all users to read this policy very carefully because it contains important information regarding:

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  • who we are;

  • how and why we collect, store, use and share personal information;

  • your rights in relation to your personal information; and

  • how to contact us and supervisory authorities in the event that you have a complaint.

 


Who we are

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STUDYSQUARE ('we' or 'us') collect, use and are responsible for storing certain personal information about you. When we do so, we are regulated under the General Data Protection Regulation which apply across the European Union (including the United Kingdom) and we are responsible as a 'controller' of that personal information for the purposes of those laws.

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The personal information we collect and use


a. Personal information you provide to us

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We collect the following personal information that you provide to us:

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First name; last name; email address; telephone number; address; location; profile photo; performance metrics; covered topics; completed questions; blog post likes and comments; user’s position regarding education, such as, if they are a student, parent, teacher, tutor or a tutoring agency owner.

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Some examples of when we collect this information include:

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When signing up to our website, When subscribing to our newsletter, When contacting us trough chat, When contacting us through email, phone, social media platform or text messages, When checking the answers of questions on our website; While participating in screen sharing sessions on our website; When interacting with blog posts, such as, liking or commenting on a post.


b. Personal information from other source

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We may receive information about you from other sources. This information includes:

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First name; last name; email address; telephone number; location; address - Facebook or Google.

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We will add this information to the information we hold about you for the following purposes:

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To check for possible fraudulent activity; To confirm the user’s age and address; To improve and personalise our service.


c. Personal information you provide about third parties

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If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you:

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  • shall consent on their behalf to the processing of their personal data;

  • shall receive any data protection notices on their behalf; and

  • shall consent on their behalf to the transfer of their personal data abroad.


d. Monitoring and recording communications

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We may monitor communications such as emails and telephone calls for the following purposes:

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Quality assurance; Training; Providing relevant services or/and support.


e. Cookies and similar technologies

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A cookie is a small text file which is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects ('flash cookies') and single-pixel gifs. Such technologies can be used to track users' actions and activities, and to store information about them. We use these cookies and/or similar technologies on this website.

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In addition it should be noted that in some cases our cookies or similar technologies may be owned and controlled by third parties who will also collect personal information about you.

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The following examples illustrate how we may use cookies to monitor and/or collect the following information:

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How many times a user visits specific pages on our website; How much time a user spends on a particular page on our website; The percentage of users that leave a specific page without proceeding to another page on our website; The behaviour of the user navigating through our website; Location of the user; Device used by a user to access our website; Time and date when a user is active on our website; actions performed by a user on our website, such as, signing up, clicking or interacting with a chat, subscribing to a newsletter.

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This information helps us to build a profile of our users. Some of this information may be aggregated or statistical, which means that we will not be able to identify you individually.

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On the first occasion that you use our site we will ask whether you consent to our use of cookies. If you do not, cookies will not be used. Thereafter you can opt-out of using cookies at any time or you can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.

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For further information on our use of cookies, please see our Website cookie policy.

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For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.

 


How we use your personal information

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We collect information about our users for the following purposes:

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To identify a user and manage their account; process user’s orders and/or subscriptions; conduct research, statistical analysis and behaviour analysis; provide relevant content; produce performance and improvement reports; inform a user about reviewed material, such as, questions or blog posts.

 


Who your information may be shared with

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We may share your information with:

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  • Law enforcement agencies in connection with any investigation to help prevent unlawful activity;

  • Performance metrics, covered topics, both collected during all screen sharing sessions; data about which questions have been completed by a user - Tutor Jonas; Performance metrics, covered topics, both collected during all screen sharing sessions - shared with another relevant user that has initiated a screen sharing session with the user; first name, last name, email address, telephone number, address, location, profile photo, performance metrics, covered topics, completed questions, cookies data - Wix.com Ltd; first name, last name, email address, cookies data - Stripe Payments Europe Ltd; cookies data - Facebook and Google.

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We will not share you personal information with any other 3rd parties.

 


Marketing

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We would like to send you information about products, services, offers, competitions and our business which may be of interest to you. Such information could be sent by post, email, telephone, text message or automated call.

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We will ask whether you would like us to send you marketing messages on the first occasion that you provide any relevant contact information (i.e. on purchase, signing up to a newsletter, entering a competition etc). If you do opt in to receive such marketing from us you can opt out at any time (see 'What rights do you have?' below for further information). If you have any queries about how to opt out, or if you are receiving messages you do not want you can contact us using the details provided below.

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Required personal information

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The provision of the following information is required from you:

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Email address; Performance metrics, covered topics, both collected during screen sharing sessions.

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This is to enable us to do the following:

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Email address - to email newsletter to subscribers, to keep our website members informed about changes in Terms of StudySquare or Privacy of StudySquare or other important updates; Performance metrics, covered topics, both collected during all screen sharing sessions; data about which questions have been completed by a user - to improve user experience and provide personalised and more relevant content suggestions.

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We will inform you at the point of collecting information from you, whether you are required to provide the information to us.

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How long your personal information will be kept

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We will hold your personal information for the following periods:

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First name, last name, email address, telephone number, address, location, profile photo, performance metrics, covered topics - 7 years to allow a customer access to their account and use the services provided on our website and to satisfy UK tax Law; completed questions - 24 months to allow users to view which questions have been recently completed by them.

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These periods are no longer than necessary in each case.

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Reasons we can collect and use your personal information

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We rely on the following as the lawful basis on which we collect and use your personal information:

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(1). consent;

(2). contract;

(3). legal obligation;

(4). legitimate interests;

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(a). The legitimate interests relied upon are as follows:

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To analyse data and determine if our website alone or with our partners can improve the performance of users in a certain field of study; To provide relevant suggestions to a user that may improve the efficiency of work, learning, teaching, or communication.

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Consequence of our use of your personal information

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The consequence to you of our use of your personal information is:

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You may be presented with adverts on our website which may match your locality; We may recommend products to you which we feel are most suited to a person in your position, such as, student, parent or tutoring agency owner; You may see recommendations of which topics to cover next on our website and you may be provided with revision pages that would include the questions that you have completed previously on our website; You may be presented lesson reports with your or the person’s who has also participated in a screen sharing session performance metrics and covered topics.

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Keeping your information secure

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We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

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We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

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Indeed, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.

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Transfers of your information out of the EEA

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We may need to transfer your personal data to the following countries outside of the European Economic Area:

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Israel; USA; Brazil; Ukraine; India; Canada; Japan.

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These transfers will be undertaken for the purpose of:

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Making sure that all data can be retrieved and restored in the unlikely event that any of the servers used by us get corrupted.

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Any transfers to the following countries will be undertaken on the basis that that country, territory or one or more specific sectors in that country, or an international organisation ensures an adequate level of protection:

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Israel; Canada; Japan.

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For more information on the basis of any non-EEA transfers, our safeguards or Commission details, please contact us as described below. We will not otherwise transfer your personal data outside of the EEA or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.

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Children and the validity of consent

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Where we obtain consent from any user we will take reasonable steps to ascertain whether the user is over 13 years of age and whether the child is sufficiently informed to give valid consent. If the user is not, parental consent will be required to provide consent for the processing of any personal information.

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What rights do you have?

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Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

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  • fair processing of information and transparency over how we use your use personal information

  • access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address

  • require us to correct any mistakes in your information which we hold

  • require the erasure of personal information concerning you in certain situations

  • receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations

  • object at any time to processing of personal information concerning you for direct marketing

  • object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you

  • object in certain other situations to our continued processing of your personal information

  • otherwise restrict our processing of your personal information in certain circumstances

  • claim compensation for damages caused by our breach of any data protection laws

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For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner's Office (ICO) on individual's rights under the General Data Protection Regulations (http://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/)

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If you would like to exercise any of these rights please:

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  • email, call or write to us

  • let us have enough information to identify you

  • let us have proof of your identity (a copy of your driving license, passport or a recent credit card/utility bill)

  • let us know the information to which your request relates

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From time to time we may also have other methods to unsubscribe (opt-out) from any direct marketing including for example, unsubscribe buttons or web links. If such are offered, please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed.

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Do you need extra help?

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If you would like this policy in another format (for example: audio, large print, braille) please contact us using the details below.

 


How to complain

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We hope that we can resolve any query or concern you raise about our use of your information.

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The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.

 


Changes to the privacy policy

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This privacy policy was published on 7th January 2021 and last updated on 7th January 2021.

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We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website. We will also attempt to notify users of any changes by:

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By email, if you have provided your email address, for example, when signing up or subscribing to our newsletter.

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Contacting us

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If you have any questions about this policy or the information we hold about you, please contact us by:

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e-mail: StudySquare@icloud.com

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post: Unit 58442, PO Box 26965, Glasgow, G1 9BW

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or

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telephone: +447718817325

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Calls will be answered at the following times:

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Monday to Friday 13:00 - 16:00

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We may record calls for quality and training purposes.

 

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